Refunds

Refunds & Returns 

If you would like to return your item please email hello@totezee.com to initiate the returns process.

We hope you love your Totezee purchase, but should you change your mind, we only ask that the following requirements are met:

 - Please ensure items are returned the way we sent them out to you. 

- All labels and tags must still be attached with no marks to the pieces.
- If you received strap, it must be included with your return. 

We accept returns back within 28 days of the dispatch date providing they are in a re-sellable and unworn condition and in the original box. 

Totezee warranty 

All Totezee products have a 12 month warranty from the date of purchase

In the unlikely event that a product fails in the warranty period including all stitching, zips, metalwork, or straps you can return it to us for a repair or replacement so long as the products have been fairly treated for the period.
This does not cover products that have been damaged by misuse, accidents or unauthorised repair. If you have received an item which you believe to be faulty, contact our customer service team at hello@totezee.com
Please note that our warranty does not cover general wear and tear.